Successful digital transformation needs a human-centric change management program together with a software implementation schedule.
Table of Contents
Change Management Framework
Digital Means Technology, Transformation Depends on People
“21% of global services decision-makers cited implementation of new processes and capabilities as one of their greatest challenges.” Forrester’s Business And Technology Services Survey 2022
Enterprise organizations embark on digital transformation programs for a number of reasons. You want to reduce costs, minimize waste, boost margins and increase revenue.
But as much as anything else, you want to create operational efficiencies by remedying the problems caused from having teams, business units and departments working in individual siloes. With each unit pursuing its own set of objectives and using its own particular set of procedures.
One of the key components then in any digital transformation program is the software solution you acquire to centralize your data, streamline your processes and integrate any existing software and systems. You need to have everyone working in the same, standardized way, using the same facts and figures.
End-to-end Digital Transformation
“End-to-end digital transformation is complex and usually calls for a change in processes and collaboration, and how things get done and reported.” -Deloitte
It’s vital then that you have a framework in place to help you shepherd your employees from the old system onto the new one. You need to have and follow a schedule in which you clearly explain and demonstrate the different ways that all of their jobs are going to be made easier.
As Jeff Hopkins, Honeywell VP, Global PMO and Intelligrated PMO Leader explains in one of our recent podcasts
“You’re going from a world where you’re in emails and spreadsheets to a world where your data’s more democratised, and you can access and leverage it more easily.” -Jeff Hopkins
Small, Incremental Steps
The best way to do this is with a number of small, incremental steps that are planned and executed over a period of weeks and months, rather than by trying to do it with one sudden flick of a switch that gets activated overnight.
What’s required then is a program of gradual, gentle persuasion in which the many benefits resulting from the new way of doing things are explained and demonstrated.
So that, instead of resisting the change program, everyone will see it as an opportunity to do what they do more effectively. Which will be good for them, and good for the company
“Once you get people over and they’re set up and operational in the new world, nobody wants to go back. So the question is, what do our people need to successfully navigate that transformation?” -Jeff Hopkins
In other words, the key to successful change management comes from putting less emphasis on technology, and more of the focus on the transformation element. As Deloitte conclude:
“A human-centric view of managing change is crucial for realising the intended goals and benefits of a digital transformation programme.” -Deloitte
This guide provides you with that framework, by giving you a schedule you can implement that guarantees frictionless and lasting buy-in across your organization.
Software Implementation Schedule
Day 1
Company-wide Announcement
Who: Everyone in the organization
How: At a company meeting, in any newsletters and by email
You’ve purchased your software solution and the implementation process is about to begin, so the first step is to inform everyone throughout the company about this new beginning. There are two things you need to emphasize:
- How this is going to make doing their jobs so much easier, and the various ways it will help to make the company more profitable.
- That you’ve formulated a carefully calibrated plan of action to ensure the smooth transition from the old to the new way of doing things.
An internal team has been formed and they will be working with your software provider to ensure its successful implementation. Everyone involved will be walked through the change management process by their senior management.
Week 1
Project Kickoff
Who: PMO team
How: Email
The day after the announcement, or on the Monday after, the individuals who are part of the software implementation/change management project team are contacted and given the schedule detailing the project’s various stages, milestones, workshops etc.
It can help with engagement to get creative by giving the project its own name, tagline and logo, as this gives the project its own identity and supports recall value amongst employees.
Weeks 2-5
Pre-training and Project Updates
Who: PMO team
How: Email
Project team members need to be kept up to date about pre-training events and developments, and around any changes that might have taken place.
Weeks 4-10
Workshops
Who: PMO team
How: Email
The purpose of the various workshops and demos is to help your subject matter experts (SMEs) familiarize themselves with the features and functionalities of your software solution. And to identify which elements need to be tweaked in the course of the configuration.
You need then to decide which of your SMEs are going to be assigned to each of the different areas.
Notice of the workshops scheduled then need to be shared with the participants and the rest of the team, giving details of the topics covered, when, and who from your side is going to be attending, and who from your software provider.
Weeks 11-13
Workshop Review and Updates
Who: PMO team<
How: Email
Tell the rest of the team which workshops have taken place, who attended and what they learnt. This will give everyone a sense of a process that’s continuing to progress and is moving towards its conclusion.
Week 14
Configuration Complete – UAT Kickoff
Who: PMO team
How: Email
Now that the software configuration has been completed it’s time to start the user acceptance testing (UAT) process. Contact the individuals involved to give them the timetable, set their expectations, allocate roles and responsibilities and distribute their scripts and training materials.
Then contact the rest of the team to let them know that the UAT process is about to kick off.
Weeks 14-17
UAT Updates
Who: PMO team
How: Email
Keep everyone up to date on the testing progress and about any major configuration reworks that are required.
Week 18
UAT Sign off
Who: PMO team
How: Email
The UAT process is now complete and the configurations are being moved over to the production site.
Week 19-24
Data Migration Plan
Who: PMO teamHow: Email
Now that the UAT has been completed it’s time to begin the final stage of the data migration process, migrating the data from the current system into the new software solution, and changing from the UAT site (and URL) over to the new software site (and URL).
Everyone will need to be informed of any blackout dates, the cutover date and any other significant steps that need to be taken around any of that.
Weeks 17-22
Training Updates
Who: PMO team
How: Email
Weeks 19-20
Let everyone know about any changes or relevant updates during the data migration process, and keep everyone posted about the various training events around Train the Trainer, End Use Training and Admin Training that are taking place at this point.
Go Live Announcement
Who: Everyone in the organization
How: At a company meeting, in any newsletters and by email
Congratulate the project team and any of the key individuals, and emphasize again what an important change this represents, and how much easier everyone’s job is now going be because of it.
And give any updates around the various training sessions that are still going on and are about to be completed.
Getting Everyone On Board
There are all sorts of creative ways to gently nudge everybody on your team and to encourage everyone to get on board.
Begin by giving your software implementation/change management program its own name, logo and tagline, eg:
The Pegasus Project – The Sky’s the Limit
This will increase engagement, improve recall and encourage discussion throughout the team and across the organization.
Shout Outs and Spotlights
Make sure to use company meetings, quarterly business reviews, newsletters and any of the platforms your organization uses to highlight events and celebrate the continued progress of your transformation program.
Site Upgrades
Whenever your software provider releases an upgrade or introduces new features or phase completions use it as an opportunity to organize an implementation update. So that you and the team can get together and enjoy some food and snacks as you discuss the changes made.
The key here is the free food! It’s amazing how much more readily we all get on board with something when there are freebies involved. It doesn’t have to be anything major, a few snacks and treats is all you need.
Feedback/Lessons Learned Sessions
Schedule one or two sessions to get together with the rest of the team to go over the lessons learned from any of the workshops, UAT sessions and demos. Again, the key here is to provide free snacks, treats or food.
Digital transformation doesn’t happen overnight. But if you put as much effort into a software implementation and change management program as you do into selecting the right software, both you and your organization will enjoy its many benefits.
Further Insights
Find out more about Cora PPM
Access our Complimentary Guide on Keys to Effective Change Management.
Tune in to our most recent Project Management Paradise Podcast episodes available on Spotify and Apple.
Listen to our episode on How to Prepare Users for Change Management.
