Client Story: CityFibre

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CityFibre is the UK’s third national digital infrastructure platform, with 1,300 employees and existing networks in over 60 towns and cities.

It plans to deliver broadband to 8 million premises over the next 5-7 years.

“We’ve had some quite complex requirements that we’ve placed upon Cora, as our implementation has evolved, but there’s always been this willingness to find a solution. There’s no problem that is too daunting for the Cora team.”

Sarah Malin, Director of Group Operations and Program Management Office, CityFibre

    • Lack of consistency across each of its network cities
    • Lack of visibility about staff work on the ground
    • Poor view of aggregation of risk management and issue management
    • Change management was problematic
    • Difficult to forecast volumes and monitor supplier performance because of manual-based procedures

  • Manages all aspects of the project lifecycles digitally.
  • Ability to take in new business opportunities from commercial teams or from IT teams, controlling approvals and the journey into it to a piece of work.
  • Digitally manages the performance of projects with intelligent workflow processes.
  • Enables easy on-boarding of recruits, and standardization of work processes, as staff numbers grow. In CityFibre’s case from 200 to 1,300+ since the initial Cora implementation.
  • Governance and control of the entire program, including enabling workstreams (Wayleaves, Marketing, Service Operations, etc.) and the construction program.
  • Dashboards and reporting used to provide insight against program KPIs, including the number of homes ready for service, cost per home delivered and performance against SLAs.

  • Ability to see the health of portfolio: from a resourcing point of view; how much change is going on; spend against budget
  • Ability to capture lessons learned into a central point and distribute uniformly across all other projects, helping to manage the portfolio much more effectively
  • Visibility over timelines and locations, ability to run scenarios and strategies around how that affects the entire portfolio and shapes resource plans
  • Centralized, consolidated and digitized information provides powerful insights to make better decisions and forecasts into the future

In addition to helping CityFibre cut forecasting volatility from 45% to under 20%, they also gained a return on investment as a result of digitizing their processes. Try our PPM ROI Calculator to discover the potential savings you could make.

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