Overview In this in-depth exploration, Gerry Galvin, an esteemed authority in government and utility management, meticulously dissects the nuanced intricacies of best practice SPM. This comprehensive analysis zeroes in on the specific application of SPM within the...
We’ve looked at the journey the patient takes when visiting a hospital, and how a new drug gets from the lab to the patient. We’re now going to look at the infrastructure needed to connect those two processes. In the US, that gets done through a combination of the...
About this Episode Gerry spent more than 20 years in Ireland’s Department of Environment, Community & Local Government, responsible for technical oversight to support the development and implementation of policies, strategies, and the investment program for...
Overview Public Sector Transformation: We all know the importance of using metrics to evaluate performance, wherever you work. But when it comes to the public sector, performance is only half the battle, according to McKinsey’s Government transformations in times of...
According to a 2021 paper by the Boston Consulting Group1, “70% of change programs fail to achieve their goals (and) 92% of public sector employees believe better change management would improve citizens’ customer experience.” But rather than dwell on past mistakes,...
