project leader Cora Support Governance of Public Sector Projects Challenges of Remote Leadership 3rd level support role

Support Offerings

Cora offers two levels of support:

  • Standard
  • Enhanced

Standard Support

Take advantage of the following services as part of your standard support package with Cora:

  • A dedicated Customer Success Representative
  • Cora support help desk
  • Cora customer knowledgebase
  • Account analytics and reporting
  • Monthly masterclass webinar series
  • Product releases on an ongoing basis
  • Cora customer events
  • Cora Assistant’s communications channel

Benefits

  • Leverage recommendations around recent functionality enhancements
  • Webinars provide insights and best practices on specific modules of your Cora platform using a suite of use cases
  • Avail of tailored walkthroughs of new releases
  • One-on-one masterclass sessions, focusing on benefits and best practices relevant to your environment
  • Earn PMI PDUs in some of our masterclass sessions to further your project management knowledge
  • Leverage the Cora Assistant to keep up to date on new product releases, client events and to directly input product ideas to our design team

Enhanced Support

This offering is a proactive, outcome-focused service that provides strategic solution expertise. Embed best practices, and benefit from a high-touch, strategic partnership with the Cora Customer Success Team. Leverage advanced analytical and diagnostic toolsets, facilitating in-depth guidance on best-practice use of your Cora platform. The Enhanced Support contains all of the elements of “Standard Support” as well as the following:

Support Review Meetings:

  • Support review meetings to present trending and analysis reports, discuss strategic planning with alignment to future support requirements.

Technical Review Meetings:

  • Together, you and the Cora support team discuss the progress of projects and initiatives, as well as the status of open issues, helping set correct priorities and ensuring you leverage the full potential of your Cora platform.

Annual Value Assessment:

  • A workshop-based forum, which helps calculate the projected return on investment you could achieve with your implementation, i.e. analysis of the overall application supportability, configuration, performance, and functionality. Find out more here

Find out more

Enter your contact information below and our Customer Success Team will respond to your query as soon as possible.
Please note: Support queries should be logged via our Customer Portal.