Support Offerings

Standard Support

Take advantage of the following services as part of your standard support package with Cora:

  • Dedicated Account Manager
  • Cora support help desk
  • Cora customer knowledge base
  • Account analytics and reporting
  • Monthly masterclass webinar series
  • Product releases on an ongoing basis
  • Cora customer events
  • Cora Assistant’s communications channel

Benefits

  • Leverage recommendations around recent functionality enhancements
  • Webinars provide insights and best practices on specific modules of your Cora platform using a suite of use cases
  • Avail of tailored walkthroughs of new releases
  • One-on-one masterclass sessions, focusing on benefits and best practices relevant to your environment
  • Earn PMI PDUs in some of our masterclass sessions to further your project management knowledge
  • Leverage the Cora Assistant to keep up to date on new product releases, client events and to directly input product ideas to our design team

Enhanced Support

This offering is a proactive, outcome-focused service that provides personalized attention, an elevated response to support requests, and strategic solution expertise. Embed best practices, and benefit from a high-touch, strategic partnership with Cora. Leverage advanced analytical and diagnostic toolsets, facilitating in-depth guidance on best-practice use of your Cora platform. Enhanced Support contains all of the elements of “Standard Support”, and in addition to the following:

Support Review Meetings:

  • Support review meetings to present trending and analysis reports, discuss strategic planning with alignment to future support requirements

Technical Review Meetings:

  • Together, you and the Cora support team discuss the progress of projects and initiatives, as well as the status of open issues, helping set correct priorities and ensuring you leverage the full potential of your Cora platform

Annual Value Assessment:

  • A workshop-based forum, which helps calculate the projected return on investment you could achieve with your implementation, i.e. analysis of the overall application supportability, configuration, performance, and functionality.

Consulting Services Support:

  • By investing in premium support, you are including the Cora Assistant, Cora Reporting, and platform monitoring using advanced tools that provide information on system performance and error diagnosis.