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Manager – Customer Success Representatives

Have you a track record of delivering client-focused solution based on customer needs? Do you want to grow your career in a global SaaS company?

Life at Cora

What is it like to work at Cora? Here’s what our team has to say:

Responsibilities

As Manager – Customer Success Representatives at Cora, you will oversee the team that acts as the point of contact between our company and our clients to help solve problems and achieve business goals. More specifically, you’ll get to:

  • Have ownership of the account management and client renewal process
  • Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships
  • Collaborate with our sales, marketing, product development and delivery teams to ensure the client is served appropriately
  • Develop strategies to grow existing accounts and ensure quality and cost-effective services
  • Gain a deep understanding of the client’s needs and what they expect from our company
  • Develop tactics that will deliver the most appropriate products or services
  • Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients
  • Develop and coach your team of Account Managers and oversee key accounts
  • Forecast and track key account metrics, such as:
    • Exceed CRR – Customer Retention Rates
    • Optimize CLTV – Customer Life Time Value
    • Increase ARPA – annual revenue per account
    • Improve NPS – net promoter score
    • Increase Adoption Rates of licensed accounts and users
  • Monitor and analyse customer’s usage of our product
  • Liaise between the customer and internal teams

Requirements

  • Proven account management experience in a SaaS environment
  • Team leadership skills to lead, develop and manage a team of account managers
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • 5+ years of experience in account management or other sales related roles, two years of which involved managing a team
  • Deep digital understanding
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Strong commercial experience and business acumen

Cora is offering a very competitive compensation package for this role. as well as the opportunity to grow your career and achieve your potential in a fast-growing dynamic company.

How to Apply

To apply for this role please submit a copy of your CV via our BambooHR page. If you have any questions about the role, feel free to contact us at careers@corasystems.com , or on any of our social channels. This position is open only to candidates eligible to live and work in Ireland or the UK.

Note: Cora Systems do not require the assistance of third-party recruitment agencies at this time.

About Cora

Our story:

Founded in Ireland in 1999, Cora has long since established itself as a global leader in enterprise project and portfolio management software solutions. We partner with global organizations and government agencies to supercharge their journey from strategy and planning to execution and delivery.

Our culture:

At Cora, we put our customers front and center. We take ownership and we take personal initiative to bring about positive results. We grow and develop ourselves and our colleagues.

We have a positive, can-do attitude. We are ambitious, with contagious energy and a collaborative spirit. We treat everybody with respect, always. We are curious, we step off the path and defy convention. Above all else, we insist on being true to ourselves.

Visit our Careers page to learn more about life at Cora – much more than just a job.