Are you an experienced Customer Success Representative looking to take your career to the next level with a global SaaS company?
Customer Success Representative
Then this role could be for you.
As a customer success representative with Cora, your role will be to manage key client relationships. You will play a crucial role in helping customers drive value through their usage of our core platforms and products. You will work closely with clients to identify their needs. And develop strategies to grow the company’s recurring revenue base and ensure that the team is providing high-quality, cost-effective services.
Job Type
Full-Time, Permanent
Qualifications
BA or BS degree or equivalent work experience
Location
An Irish or UK-based hybrid role, that will be performed both from home and with regular attendance onsite in our Carrick on Shannon HQ as required.
Experience
5+ years of experience in account management or other sales related roles
Life at Cora
What is it like to work at Cora? Here’s what our team has to say:
Responsibilities
As Customer Success Representative at Cora, you will act as the point of contact between our company and our clients to help solve problems and achieve business goals. More specifically, you’ll get to:
- Have ownership of the account management and client renewal process
- Serve as the lead point of contact for all your designated clients while building and nurturing trusted, long-lasting relationships
- Collaborate with our sales, marketing, product development, and delivery teams to ensure the client is served appropriately
- Develop strategies to grow existing accounts and ensure quality and cost-effective services
- Gain a deep understanding of the client’s needs and what they expect from our company
- Develop tactics that will deliver the most appropriate products or services
- Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients
- Forecast and track key account metrics for your clients, such as:
- Exceed CRR – Customer Retention Rates
- Optimize CLTV – Customer Life Time Value
- Increase ARPA – annual revenue per account
- Improve NPS – net promoter score
- Increase Adoption Rates of licensed accounts and users
- Monitor and analyze customer’s usage of our product
- Liaise between the customer and internal teams
The Ideal Candidate
- Proven account management experience in a SaaS environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Bachelor’s Degree in an appropriate field of study or equivalent work experience
- 5+ years of experience in account management or other sales-related roles, two years of which involved managing a team
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Strong commercial experience and business acumen
Benefits
- You will be rewarded with a competitive salary and commission scheme for this position.
- We offer flexible working, life insurance, and pension.
- We have progressive learning and development policies and every Cora employee is granted an annual allowance of €3,000 and five days per annum to focus on professional development.
- We encourage team events, run wellness initiatives, and are committed to our local community and local charities.
- Opportunities to travel (when possible) are available for those interested in seeing more of the world while also working to deliver for our clients.
How to Apply
To apply for this role please submit a copy of your CV via our BambooHR page (Although the location on the Bamboo listing says “Bedford” the form can also be used by Irish-based applicants).
If you have any questions about the role, feel free to contact us at careers@corasystems.com , or on any of our social channels. This position is open only to candidates eligible to live and work in Ireland or the UK.
Note: Cora Systems do not require the assistance of third-party recruitment agencies at this time.
About Cora
Our story:
Founded in Ireland in 1999, Cora has long since established itself as a global leader in enterprise project and portfolio management software solutions. We partner with global organizations and government agencies to supercharge their journey from strategy and planning to execution and delivery.
Our culture:
At Cora, we put our customers front and center. We take ownership and we take personal initiative to bring about positive results. We grow and develop ourselves and our colleagues.
We have a positive, can-do attitude. We are ambitious, with contagious energy and a collaborative spirit. We treat everybody with respect, always. We are curious, we step off the path and defy convention. Above all else, we insist on being true to ourselves.
Visit our Careers page to learn more about life at Cora – much more than just a job.
